Nanta AI offers (a) recurring subscription plans with periodic credit allocations and feature entitlements, and (b) one-time credit pack purchases. All payments are processed securely by Stripe in USD unless otherwise displayed at checkout.

Credits are digital consumables. When you run AI generations or metered features, credits are deducted immediately or upon successful job completion, depending on the workflow.

Because digital services are delivered instantly and credits can be consumed immediately after purchase, refunds are limited as described below. This Policy complies with applicable consumer protection rules where mandatory rights apply in your jurisdiction.

We may offer time-limited free trials for selected subscription plans. Trial eligibility, duration, and included credits are displayed at signup.

If you cancel before the trial ends, you will not be charged and trial access terminates upon cancellation unless otherwise stated.

If you do not cancel before the trial conversion date, your payment method will be charged at the plan rate shown at signup, and the subscription renews according to the billing cycle.

One trial per user/household/payment method unless we explicitly permit otherwise. Abuse of trials may result in immediate termination without refund.

You may cancel your paid subscription at any time from Profile → Subscription. Cancellation stops future renewals; it does not automatically delete your account.

When you cancel a paid subscription, you retain access to subscription benefits and any remaining plan credits until the end of the current billing period, unless we state otherwise at checkout.

After the billing period ends, your account may downgrade to a free tier (if available) or become limited until you resubscribe or purchase credits.

Cancellation does not retroactively refund charges for billing periods already started, except where required by law or approved under Section 5.

• Go to Profile → Subscription
• Select Cancel subscription (or Cancel trial during trial)
• Confirm cancellation — you will receive in-app confirmation; Stripe may email a receipt or cancellation notice
• For assistance, email info@nanta.pro from your registered email address

One-time credit pack purchases add credits to your account upon successful payment. Credit packs are generally non-refundable once delivered.

If credits from a pack have been partially or fully consumed, refunds will not be issued except for verified billing errors or unauthorized transactions.

If a technical failure prevented credit delivery despite successful payment, contact us within 14 days and we will investigate and restore credits or issue a refund at our discretion.

Promotional or bonus credits have no cash value and are forfeited upon account termination or plan change unless explicitly stated.

Refunds may be granted at our sole discretion in the following circumstances:

• Duplicate charges or accidental double billing for the same product
• Verified unauthorized transactions (subject to investigation)
• Technical errors where paid services were not delivered and credits were not granted
• Charge amount materially different from displayed checkout price due to our error
• Mandatory cooling-off or refund rights under applicable consumer law in your jurisdiction

Refunds are generally not provided when:

• You changed your mind after purchase or subscription renewal
• Credits were consumed, even partially, for generations or premium features
• You violated the Terms of Service and your account was suspended or terminated
• Dissatisfaction with subjective quality of AI outputs (variability is inherent to AI)
• Failure to cancel before renewal date — you are responsible for managing subscription settings
• Bank or currency conversion fees charged by your financial institution
• Promotional pricing ended and standard renewal price applied with proper notice

Email info@nanta.pro from the email address linked to your account within fourteen (14) days of the charge (or longer where mandatory law requires).

Include: full name, account email, date and amount of charge, Stripe receipt ID (if available), and a detailed explanation.

We aim to acknowledge requests within 3 business days and resolve within 14 business days, subject to Stripe and bank processing times.

Approved refunds are issued to the original payment method via Stripe. Processing typically takes 5–10 business days depending on your bank.

Contact us before initiating a chargeback with your bank. We can often resolve issues faster directly.

If you file a chargeback without contacting us, your account may be suspended pending investigation. Fraudulent chargebacks may result in permanent termination.

We will provide Stripe and your bank with relevant transaction logs, credit usage records, and account activity to respond to disputes.

Upgrading plans may take effect immediately with prorated charges or credit adjustments as displayed in the billing UI.

Downgrades typically apply at the next renewal unless stated otherwise. Unused benefits from higher tiers may not carry over.

Mid-cycle plan changes do not automatically entitle you to partial refunds for the previous tier unless required by law or explicitly offered at checkout.

Deleting your account (Profile → Personal → Delete account) cancels active subscriptions effective immediately or at period end depending on Stripe subscription state at deletion time.

Deletion is permanent. Export generations and assets before deleting. Deletion does not automatically entitle you to refunds for unused credits or remaining subscription time, except where mandatory law applies.

Certain billing records may be retained as described in our Privacy Policy.

If you are a consumer in the European Union or United Kingdom, you may have a statutory 14-day right of withdrawal for distance contracts.

By purchasing digital content (credits/subscriptions) that is delivered immediately, you may be asked to expressly consent to immediate performance and acknowledge loss of withdrawal rights once delivery begins.

If withdrawal rights apply and have not been validly waived, contact info@nanta.pro within the withdrawal period.

Billing, cancellation, and refund inquiries: info@nanta.pro.

Please contact us from your registered email for faster verification.

Website: https://nanta.pro.

We are committed to fair, transparent billing practices and will work in good faith to resolve legitimate issues promptly.